Reference

Our Privacy Policy – What We Collect and Why

When you open an account at jktbet and deposit through DANA, OVO, GoPay or QRIS, we collect certain information to verify your identity, process payouts and keep your…

Account verification and identity checksPayment and withdrawal data protectionYour rights to access and update your information
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jktbet Our Privacy Policy – What We Collect and Why
REACH US ANYTIME

How to Contact Us About Your Privacy

We answer privacy questions through our live-chat team and email support every day. You can also request a data copy, ask us to correct your information or ask what cookies we use on your device. Our support team in Yogyakarta processes privacy requests within 5 business days.

Team online

Live Chat Support

Open your account and tap the chat icon in the bottom-right corner. Our team responds during lobby hours to answer privacy questions and process data requests in real time.

Email Privacy Request

Send a data access or correction request to our privacy inbox. Include your account email and we'll verify your identity before sharing or updating your personal information.

Account Settings

Navigate to Settings > Privacy inside your jktbet account to review what personal data we hold, update your contact details and manage your communication preferences.

DATA SECURITY INSIDE

How We Protect Your Account and Payment Information

Every deposit through DANA, OVO, GoPay and QRIS is encrypted with industry-standard protocols before it reaches our payment system.

Encryption & Secure Storage

All DANA, OVO, GoPay and QRIS transactions use TLS encryption. Banking details are stored in encrypted vaults separate from your account lobby profile so a breach of one does not expose the other.

Password & Session Security

Your password is hashed, not stored in plain text. Multi-device logins are logged; you can end sessions remotely and we alert you to new sign-ins from unknown locations.

Cookies & Device Tracking

We use cookies to remember your preferences and keep you logged in across sessions. You can disable non-essential cookies in your browser; we'll still load the lobby but some features may be slower.

Data Retention Policy

Account data is kept while your account is active. Payment records are held for seven years for regulatory compliance, then deleted. Closed accounts are archived for legal holds, then purged.

Withdrawal & Payout Verification

When you request a payout to your DANA, OVO, GoPay or bank account, we verify your identity again and match the recipient account to your registration details before processing.

Access & Correction Requests

You have the right to download all personal data jktbet holds about you, request corrections and ask what third parties we share with. Submit requests via live chat and we'll respond within five business days.

Common Questions About Your Data at jktbet

Your account is marked inactive but data is kept on file for regulatory and fraud-prevention purposes for up to seven years. You can request permanent deletion after a set period; contact support to start that process. Payment history may be archived longer where local law requires.

Yes. Open your account, go to Settings > Privacy and tap 'Request Data Copy'. We'll compile all account info, login history, game records and payment data and send it to your email within five business days. You can also request this via live chat.

Payment details are encrypted immediately when you deposit and stored in a separate secure vault from your gameplay account. We never sell or share these details with other companies. Only our payment processor sees the minimum data needed to complete your transaction.

Yes, we use cookies to keep you logged in, remember your language and device preferences, and track session activity for security. Non-essential cookies can be disabled in your browser settings. Some features like auto-login may not work if you turn all cookies off.

Contact our support team immediately via live chat or email. We'll review your session log, show you all devices that logged in and help you end unauthorized sessions. We can reset your password and ask security questions to verify only you can access your account going forward.

We share the minimum necessary data with payment processors, anti-fraud partners and where local law permits, regulatory authorities. We do not sell your data to marketing companies or third-party advertisers. Depends on local law, we may share transaction data with banks to prevent money-laundering.

Payment and transaction records are retained for seven years to comply with Indonesian financial regulations. After seven years, records are deleted securely unless a legal hold requires us to preserve them longer. Account profile data remains available while your account is open.

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